In olden days, we paid dearly for phone calls for technical support, either indirectly as part of the retail price or directly on a per call or supplemental purchased subscription/contract basis. But I hope my point can be recognised in a more general sense. I'm not suggesting you are are incorrect in what you posted to me R C-R and I thank you for it. Such a free-for-all can, IMHO, only lead to inaccuracy and confusion amongst end users. ![]() If I was of a mind to I could, without control or regulation, post replies to all and sundry whether I have the knowledge and skill to do so or not. I contend that Affinity Photo is a wonderful application that it is unfortunately let down by the support mechanism that is in place via a support forum that it seems anyone can post an answer to - whether it is right and accurate or otherwise. In the olden days, a simple 10 minute phone call to a support number would have provided the help I needed. It is this aspect of the operation that I was trying to find some help with and which led me to spend a whole morning of time thrashing around looking for a solution. In attempting this, the selection often drifts into areas that I don't want and it strikes me that I must be missing a trick to be able to more accurately make my selection. I am wanting to select and separate an image from the background that is made up of both straight and curved, complicated lines. Having gone to the Photo Persona and selected the Free Hand Selection Tool, my need is then about the operation of the tool. And I didn't for a moment wish to suggest that there aren't lots of people willing and eager to help me, of which you are obviously one. I did know about having to 'develop' a raw image before moving to the Photo Persona from where one can use the Free Hand Selection Tool. My only excuse is that I am, well, FRUSTRATED! Rant over and I apologise for the frustrated tone of this post. How I mourn the passing of the good old days when you could ring and talk to a human being! Affinity, like so many companies today, see customers that would like to actually speak on a phone to them as being a great nuisance that they need protecting from! I expect it's out there somewhere but what (in simple words on one syllable please!) is the Affinity suggested route that users go through to get some support from them? An overwhelming flood of information indeed that gives me answers to every possible conceivable thing I would like to do in Affinity Photo - EXCEPT the one thing I want to know!!! I've tried to search for some help and, of course there is a wealth of information out there. Google, Vimeo, Youtube, Affinity Photo WorkBook (I have the hard copy). I have just spent all morning trying to use 'Free Hand Selection Tool' on a RAW image. ![]() Please will someone be helpful and advise where and how I get ANY support for Affinity Photo?
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